Refund policy

Refund Policy

Last Updated: 26 July 2026

7-Day Satisfaction Guarantee

At StayScale, we are committed to providing high-quality digital products that deliver genuine value. We understand that purchasing digital content is an investment, which is why we offer a 7-Day Satisfaction Guarantee.

If you are genuinely dissatisfied with your purchase, you may request a refund within 7 calendar days of your original purchase date.

As our products are delivered instantly and consist of downloadable digital content, all refund requests are reviewed individually and in good faith.

Eligibility for a Refund

To be considered for a refund, you must:

Contact us within 7 calendar days of your purchase.
Provide your order number and the email address used to place the order.
Explain why the product did not meet the expectations set by its description.
Cooperate with any reasonable troubleshooting requests where a technical issue is reported.

Approval of refunds is determined after reviewing the circumstances of each request and in accordance with this policy and applicable consumer law.

Refunds Will Not Be Approved If

Refund requests will generally be declined where:

More than 7 calendar days have passed since purchase.
You simply changed your mind.
You purchased the wrong product.
You failed to read the product description before purchasing.
The product matches the description provided on our website.
You expected features, services or outcomes that were never advertised.
You no longer require the product.
You are requesting a refund after purchasing similar products from us previously for the same purpose.
We reasonably believe the request is dishonest, fraudulent or an abuse of this policy.
Multiple refund requests have been made across different orders.

Intellectual Property & Continued Use

All StayScale products are protected by copyright and intellectual property law.

If a refund is approved:

Your licence to use the product is immediately revoked.
You must permanently delete all downloaded files, copies and backups from all devices and cloud storage.
You must cease using any templates, prompts, documents or other materials contained within the product.
You must not share, resell, reproduce, distribute, publish or otherwise use any refunded digital content.

By accepting a refund, you confirm that you will no longer access, use or retain the refunded product in any form.

Failure to comply may constitute copyright infringement and may result in legal action where appropriate.

Abuse of the Satisfaction Guarantee

Our Satisfaction Guarantee exists to protect genuine customers—not to provide free access to our intellectual property.

We reserve the right to refuse refunds where we reasonably believe that a customer has:

Downloaded or accessed the product with the intention of requesting a refund after obtaining its contents.
Attempted to retain or continue using refunded materials after a refund has been issued.
Shared, copied, reproduced or redistributed any part of the product.
Circumvented purchase restrictions or attempted to exploit this policy.
Submitted false, misleading or incomplete information during a refund request.

Customers found to be abusing this policy may have future purchases refused and access to our products permanently restricted.

Processing Approved Refunds

If your refund request is approved, refunds are typically processed within 5–10 business days to your original payment method. Processing times may vary depending on your bank or payment provider.

Consumer Rights

Nothing in this policy limits or excludes any rights that cannot legally be excluded under applicable consumer protection legislation.

Where statutory consumer rights apply, those rights will always take precedence over this policy.

Contact Us

For all refund requests, please contact:

Email: stayscale.store@gmail.com

Please include your order number and the email address used for your purchase to help us process your request as quickly as possible.